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Mapping The Personal Development Programmes to the Core Dimensions of the National Health Service KSF. For further information, please contact us: soloplus. Pencoed Technology Park. Pencoed, Bridgend. CF35 5HZ t. 01656 863555  f. 01656 864496  e. simon@soloplus.co.uk 2013© soloplus. All rights reserved
Course Content This prospectus describes each training course’s content along with its KSF  Indicator Profile, and explains who should attend (where applicable). Please read the course descriptions carefully, and if you have any queries  please don’t hesitate to contact Simon Richards on 01656 863555 or mail:  simon@soloplus.co.uk for further information/advice. Responding to Feedback Your comments in relation to all aspects of the service provided by soloplus continue to be welcomed, it is only through honest and timely feedback that we will be able  to provide the most effective and efficient training provision for NHS Trust staff  and volunteer workers. Why Train With Us? We have over 80 course titles (www.soloplus.co.uk) for every level of skill and experience: for support staff  through to strategic thinking for senior managers and directors. We ensure that learning includes practical examples so that it is highly relevant and can be applied as  soon as you return to your workplace. Our trainers are experts in their own subject field as well as experts at developing others and we  continually evaluate them to ensure that they deliver training of a constantly high standard that is highly  interactive, stimulating and enjoyable! And finally you can be confident that we constantly update our courses to reflect the latest research  findings with a focus on ensuring that they provide practical and immediate results. All the courses in this Training Directory can be delivered on an in-company basis for your organisation.  They can be run as featured, or customised to ensure the learning fits prisely with your objectives and  requirements. Whatever your organisation needs, our expert trainers can work with you to develop  training and development solutions that give you the maximum return on your people development  investment. TRAINING COURSE INFORMATION CORE MODULES Core Management Communication Skills Aim: To identify the importance of effective communication and how to get the communication process right Duration:  3 hours Target Audience:  All managers/supervisors Content: Understand and learn how to apply the knowledge of the communication process, recognise and overcome barriers, become aware of your own strengths and weaknesses, identifying the cues in communication and listening skills Giving & Receiving Constructive Feedback Aim: To identify the importance of feedback when given or received in a constructive way, identify good and bad practice and introduce practical communication skills to assist in the feedback process. Duration: 3 hours Target Audience: Managers, supervisors or senior staff who are/will be responsible for giving colleagues feedback on their performance, or staff who require a greater understanding of the feedback process in order to best learn from feedback given to them about their own performance. Content: Distinguish between constructive feedback and destructive criticism, recognise situations in which feedback is necessary, awareness of likely reactions, develop an appreciation of the importance of feedback on own performance, develop practical skills in the giving and receiving of constructive feedback. Objective Setting / Appraisal with the e-KSF (for Managers) Aim:   To develop the knowledge and skills necessary for managers to set staff objectives in conjunction with the KSF  development review process.  Duration:   3 hours Target Audience:   Any member of staff who is required to set objectives for staff (recommended for all KSF Reviewers)  Content: To develop an understanding of the importance in identifying suitable objectives for staff, linking the process to the  Knowledge and Skills Framework (KSF) Development Review Process.  Effective Recruitment & Selection of New Staff Aim:   To introduce the legal and policy framework within which recruitment of new staff is undertaken, and to identify the  practical skills necessary to effectively select the right staff for Trust vacancies.  Duration:   All Day  Target Audience:   Any member of staff who is required to undertake any recruitment or selection processes (advertising vacancies, short-  listing applicants or interviewing).  Content: Obtain the knowledge & skills to proceed effectively with the whole recruitment and selection process.  Managing Staff Sickness / Absence Aim:   To introduce the legal and policy framework within which management of sickness absence can be achieved within a  NHS Trust, along with developing the practical skills necessary to positively influence staff attendance.  Duration:   All Day  Target Audience:   Managers and supervisors who are or will be responsible for the management of excessive sickness absence.  Content: Identify & understand the importance relating to the management of long & short term sickness absence in the  workplace. The session will provide the tools used to effectively tackle sickness absence.  Understand the impact and  implications affecting the Trust in relation to sickness absence.  Managing Staff Under-Performance Aim:   To introduce the legal and policy framework within which management of staff under-performance can be achieved  within a NHS Trust, along with developing the practical skills necessary to positively influence staff performance.  Duration:   4 hours Target Audience:   Managers and supervisors who are/will are responsible for the management of staff performance.  Content:                 How do you identify and effectively resolve under performance related issues in the work place?  Learn how to effectively  address these issues and resolve the implications that under performing staff can have on others, in a positive and  proactive way. OPTIONAL MODULES   Working Safely Aim:   To develop awareness and competence to manage safely and effectively in compliance with both the Trust policy and healthcare  best practice  Duration:   All day  Target Audience:   This course is for those who are responsible for managing resources and risk in compliance with the Trust’s best practice policy  and best practice in health and safety e.g. Line managers, supervisors and safety representatives  Content: Safety Management, Risk assessment & Risk Control.  Incident Reporting & Incident Investigation.                               Effective Leadership Aim:   To introduce the basics of effective leadership, encourage self-awareness and provide some practical leadership strategies.  Duration:   3 hours Target Audience:   Managers, supervisors or senior staff required to undertake a leadership role.  Content: Who can be a leader, and what makes an effective leader?  We are all capable of providing and improving effective leadership.   We must know something about ourselves first and then how to influence, inspire, motivate and direct others.  Developing Yourself & Others Aim:   To explore the need for on-going development and identify the range of development opportunities available in different  circumstances and for various learning styles.  Duration:   3 hours Target Audience:   Managers, supervisors or KSF Reviewers who are responsible for identifying potential learning opportunities for self and others.  Content: The context of staff development and CPD, introducing the development cycle, SMART objectives, Learning Styles, identification  of learning opportunities, recording & evaluation of activities.  How to be a Great Coach Aim:   To introduce the concept of coaching, it’s use in the workplace and developing practical coaching skills.  Duration:   3 hours Target Audience:   Managers, supervisors or senior staff who are/will have responsibility for improving the effectiveness of a colleague.  Content: Develop an understanding of the role of a coach to empower colleagues to recognise their own weak areas and take  responsibility for own development, the difference between coaching and mentoring, identification and development of coaching  skills.  How to be a Great Mentor Aim:   To introduce the concept of mentoring, it’s use in the workplace and developing practical mentoring skills.  Duration:   3 hours Target Audience:   Managers, supervisors or senior staff who are/will be responsible for supporting the career and personal development of a  colleague.  Content: Develop an understanding of the role of a mentor, the various approaches that can be used within a mentoring relationship, the  difference between mentoring and coaching, identification and development of mentoring skills.  Time Management Aim:   To introduce different techniques to improve areas of weakness in time management.  Duration:   3 hours Target Audience:   Unorganised managers, supervisors or senior staff who never have enough hours in the day.  Content: Identify own area of weakness in time management, how to use the 24 hours in a day and to create time and put yourself in  control. Managing Change Aim:   To introduce the basics of change management theory and provide practical skills for managing workplace change.  Duration:   3 hours Target Audience:   Managers, supervisors or senior staff who are/will be responsible for implementing workplace change.  Content: Identifying the reasons which prompt change, planning the necessary change, identifying and developing the skills necessary to facilitate change at operational and strategic levels Building an Effective Team Aim:   To provide an understanding of the different roles within a team and how to apply the theory to build an effective team.  Duration:   3 hours Target Audience:   Managers, supervisors or senior staff who manage a team(s).  Content: Identify the difference between groups and teams whilst recognising the roles that each member of the team and how to build  that effective team.  How to Chair Meetings Aim:   To recognise the qualities, role and responsibilities of a successful meeting Chairperson.  Duration:   3 hours Target Audience:   Any member of staff who is/will be responsible for fulfilling the Chairperson role for any formal meeting.  Content: The purpose of meetings, types of meetings, group development and behaviour types, the role, qualities and responsibility of a  Chair, planning for a meeting, setting and moving through the Agenda, the role of a secretary, bringing the meeting to a close.  Managing Workplace Conflict Aim:   To provide information and techniques in dealing with conflict situations.  Duration:   Target Audience:   Managers, supervisors or senior staff who lead a team and have issues with different personalities and conflict problems.  Content: Do you have issues with conflict in your teams?  This course consists of discussions about the problems concerning conflict and  how it can affect the workplace/environment.  Look at benefits as well as the issues that conflict can cause.  Sharing group  experiences during the case studies identifies colleagues with similar workplace problems.  A video portrays the unpleasant  situations that staff can find themselves in. Take a look at how to resolve difficult situations and the tools available to assist.   Effective Complaints Handling Aim:   To introduce the NHS Wales and Trust complaints process and practical methods of dealing with a verbal or written complaint  when it is received.  Duration:   3 hours Target Audience:   Any member of staff who is likely to receive a verbal or written complaint from service users.  Content: The importance of feedback from service users, perceptions of complainants, Stages of the NHS Wales complaints process, Trust  statistics and processes, practical advice when in receipt of a complaint and the emotional impact of complaints on staff.  Dealing with Disciplinary Problems Aim:   To introduce the legal and policy framework within which disciplinary issues can be addressed within a NHS Trust, along with  developing the practical skills necessary to deal swiftly and appropriately with a problem should it arise.  Duration:   All Day  Target Audience:   Managers and supervisors who are/will be responsible for the management of disciplinary issues on an informal or formal basis.  Content:           Using the Trust’s policy and procedures, how to identify a disciplinary issue and to deal effectively with disciplinary issues within  the workplace.              Dignity at Work (formerly Bullying & Harassment) Aim:   To introduce the legal and policy framework within which management of the dignity of work of staff can be addressed within a  NHS Trust, along with developing the practical skills necessary to promote and deal with dignity at work issues.  Duration:   4 hours Target Audience:   Managers and supervisors who are/will be responsible for the management of staff.  Content: Learn how to effectively manage & promote dignity at work for all in the workplace.  Managers will be provided with the  knowledge & skills to help them effectively resolve workplace issues and to identify their responsibilities and those of their staff.  OTHER MODULES   Minute Taking Skills  Aim:   To introduce techniques and tips to efficiently take minutes at meetings.  Duration:   4 hours Target Audience:   Administrative and Clerical staff with responsibility for servicing meetings.  Content:                  An introduction to meetings, identifying common complaints and difficulties, how to have a successful meeting, identifying the  types of meetings, e.g. formal or informal.  Identifying the role of key personnel, preparation of pre-meeting documentation,  build on your listening skills, how to structure your notes and writing up you minutes.   
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