“Offering a variety of dynamic, bespoke professional programmes”
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Primary Care Managers Appraisal Skills for Practice Managers      Business Planning Health & Safety for Primary Care Managers Information Governance                                                Managing People in Primary Care Performance Management                                            Practice Development Planning Presentation Skills                                                             Time Management for Practice Managers              Delivering a Winning Business Case Development Programmes Managing People with Confidence The Receptionist in Primary Care A great programme for new or experienced reception staff Good Employment Practice Employment & Contractual Responsibilities Understand your responsibilities to employees and update your knowledge of employment issues Recruiting the Right Person Updated course covering the complete recruitment and selection process including pre employment checks and avoiding discrimination Managing Grievance & Discipline Essential skills for primary care managers covering policy and procedure as well as the effective management of situations Confidentiality & Security Developing Confidentiality in General Practice NEW!! For 2013 this half day session includes the principles of Information Governance and requirements of the Freedom of Information Act. The Practice Contract GMS Contract - Understanding Your Payments Managing the Practice Finances Understanding QOF - A Guide for General Practice Understanding GP Contracts - Responsibilities for Practice Staff Primary Care Staff (half day programmes) Read Code training Assertiveness & Interpersonal Skills Communicating with Confidence Effective Use of Chaperones in Primary Care Equality & Diversity - Human Rights, Dignity and Consent in General Practice Exceptional Customer Service Health and Safety in Primary Care Stress Awareness in the Practice Time Management Understanding Medical Terminology for Non Clinical Staff Handling Complaints in the Practice Dealing with Difficult People and Patients Understanding Information Governance Manual Handling
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Mapping The Personal Development Programmes to the Core Dimensions of the National Health Service KSF. For further information, please contact us: soloplus. Pencoed Technology Park. Pencoed, Bridgend. CF35 5HZ t. 01656 863555  f. 01656 864496  e. simon@soloplus.co.uk 2013© soloplus. All rights reserved
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